How much does shipping cost?
Bikes: $ 58.00
Accessories: $ 25.00
How long does delivery take?
Your bike will be shipped 1 to 2 weeks after you placed your order. When your order leaves our warehouse, you’ll receive an email with a tracking number – you can use this to follow your order’s journey to your door or to one of our brand stores. We work with international shipping partners to get your order to you as soon as possible, but delivery times vary depending on where you order from.
How does your bicycle arrive?
We ship our bikes compact, smart packed. This to save on shipping costs, as shipping bikes around the globe doesn’t come easy!
When you receive your new bicycle, further assembly is necessary, as the bike arrives “85%” built.
We like to emphasize that the “85%” bikes must be assembled by a skilled mechanic or someone with a good technical understanding. If there is damage caused by incorrect assembly, it will not be covered by our guarantee. Besides this, it could also make the bike unsafe to ride. Do not neglect to maintain your bike after buying it. Make sure to check the chain every so often and bring your bike to a mechanic once every 6 months.
What if I want to return my bike?
We offer a 14-day return-free policy. No questions asked! You have a good two weeks to try your bicycle, and if you’re not happy, please let us know. Simply send us an email at info.us@lekkerbikes.com. We do strongly advise you to keep the box in case you have doubts, as this will simplify the return shipment massively and saves some double packing. You’ll receive a prepaid returns label, and you can schedule a pick-up at a time that suits you.
Are returns free of cost?
Absolutely. If you decide to return the bike within the 14-day return-free period. Please make sure to keep the original packing, so it’s easy to organize the return of the bike. A shipping label will be sent by our customer care team, and the pick-up will be organized directly with our logistic partner. When you do need a new box, we will charge $ 58,00 for a new box, including the shipment of the box. You’ll receive a prepaid returns label, and you can schedule a pick-up at a time that suits you.
Refunds take approximately 14 business days after we have received your return shipment.
Refunds will be issued in USD. LEKKER Bikes is not liable for any additional fees or fluctuations in exchange rates.
Warranty
LEKKER International BV offers a 2-year guarantee on our frames. We also give 2 years on the components of our different models on the day of purchase. This guarantee is only for replaceable components. Our warranty is not transferable and can only be used by the original buyer of a LEKKER product. If you want to use the warranty, please ensure you have your receipt and go to the original shop in which you made your purchase.
There are cases where our warranty is void. Our guarantee does not cover wear and tear, incorrect assembly or maintenance. There is no warranty in case of; damage caused by accidents, improper use or negligence. Also, in case of changes made to the original design.
