Dear LEKKER Community,
In light of current events, we are constantly keeping track of the latest news, and we are following advice from Governments and Health Authorities. We will remain operational, and we will do our utmost to deliver and to promote a safe and healthy means of transportation. However, we are doing our very best to ensure our staff and our riders’ safety. Therefore, the following measures have been taken.
USA eCommerce and Shipments
Our LEKKER online activities are running as usual. We will continue to provide a high-quality customer experience online, but with the care and safety of our staff in mind. In days were cycling seems a perfect escape of the inside life, it’s our highest priority to have our bikes shipped.
You can place your order on the LEKKER Bikes website and it will be processed as usual. Please note that the delivery time may be longer than usual. The same applies if you are currently awaiting your order.
In case of any further questions, you can contact us via email, phone or the LiveChat on our website. Do not hesitate to reach out! Our employees will answer your questions and provide any necessary help.
We will keep you informed of how the situation changes, depending on advice from public authorities. For now, stay safe and know that we remain open. Regardless of the circumstances, the team at LEKKER Bikes remains devoted to ensuring that our customers receive the best service possible and are able to purchase a product ensuring health, safety, and reliability.
EUROPE – Our Amsterdam Showroom remains open.
Watching the situation develop and following the advice of the Dutch government, we are limiting the opening hours of our showroom in Amsterdam from next week until further notice. In line with the suggestions of the authorities, we introduced a home-office policy in order to take precautions regarding the health of our employees. The only person in the showroom will be the mechanic mounting the bikes two days a week, so the orders can be fulfilled.
AUSTRALIA – Our Melbourne and Sydney stores remain open
Based on the current status in Australia, our Melbourne and Sydney stores will remain open. Extra precautions have been taken regarding the health of our employees and customers. This way we keep on providing you with a quality service, processing your orders, and keeping the LEKKER experience running as best as possible. Our website stays up and running as well!
We’ve increased the level of hygiene in our stores. Our staff was provided with hand-sanitizers as well as with instructions to disinfect all bikes before and after use. All surfaces will be disinfected regularly by our staff as well, this way we can keep the test rides and consultations going safely.
Additionally, we urge you to keep the recommended distance of 1.5m from each other and avoid all physical contact. We are trying our best to minimize the spread of the virus, but we all need to act responsibly. Our web stores are up and running as usual, so it is recommended to consider opting for our home-delivery services if possible. Moreover, when visiting our stores we kindly ask you to follow the advice given by our staff, who have been instructed in accordance with the government’s guidelines.
We encourage everyone to try and stay safe and if you leave your home, consider riding your bike. It not just minimizes chances of infection but improves your physical health, can help you clear your mind and gives you that energy boost we all can use right now – so keep on riding! :)
For reference, please find below our new opening hours:
Stay healthy and ride safely!
// The LEKKER Team