Shipping & Warranty
How much does shipping cost?
The shipping rate varies per region. We have divided Europe into the following zones:
Zone 1: € 28,00
Belgium, The Netherlands, Germany and Luxembourg
Zone 2: € 48,00
Denmark, Sweden, France
Due to the high demand for our eBikes, it currently takes between 4 to 5 weeks for your order to arrive. When your order leaves our warehouse, you’ll receive an email with a tracking number – you can use this to follow your order’s journey to your door or one of our brand stores. The current delivery time is 4 to 5 weeks from the moment of placing the order.
All our eBikes are shipped pre-assembled, 98% ready to ride. This means that your bike is already assembled at our assembly facility in Europe. All our eBikes are tested and carefully packed. At arrival, you simply fit the pedals, adjust the handlebar and saddle. If your bicycle comes with a front carrier rack or additional accessories, these will need to be installed at delivery. But we’re always available to assist.
We offer a 14-day return-free policy. No questions asked! You have a good two weeks to try your bicycle, and if you are not happy, please let us know. Simply send us an email at firstname.lastname@example.org. We strongly advise keeping the box if you have doubts, as this will simplify the return shipment massively and save some double packing. You’ll receive a prepaid returns label, and you can schedule a pick-up at a time that suits you.
Absolutely. If you decide to return the bike within the 14-day return-free period. Please make sure to keep the original packing, so it’s easy to organize the return of the bike. Our customer care team will send a shipping label, and the pick-up will be organized directly with our logistic partner. When you do need a new box, we will charge € 48,00 for a new box, including the shipment of the box. You’ll receive a prepaid returns label, and you can schedule a pick-up at a time that suits you.
Refunds take approximately 14 business days after we have received your return shipment.
LEKKER International BV offers a 2-year guarantee on our frames. We also give 2 years on the components of our different models on the day of purchase. This guarantee is only for replaceable components. Our warranty is not transferable and can only be used by the original buyer of a LEKKER product. If you want to use the warranty, please ensure you have your receipt and go to the original shop in which you made your purchase.
There are cases where our warranty is void. Our guarantee does not cover wear and tear, incorrect assembly or maintenance. There is no warranty in case of damage caused by accidents, improper use or negligence. Also, in case of changes made to the original design.