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- Your Peace of Mind -
Shipping & Returns
The shipping rate varies per region. We have divided Europe in the following zones:
Zone 1: € 28,00
Belgium, The Netherlands, Germany and Luxembourg
Zone 2: € 38,00
Austria, France, Italy, Portugal and Spain
Zone 3: € 48,00
Denmark, Sweden, Finland, Estonia, Latvia, Lithuania, Poland, Romania, Slovakia, UK
Our delivery times take up to 6-10 business days on average. When your order leaves our warehouse, you’ll receive an email with a tracking number – you can use this to follow your order’s journey to your door or to one of our brand stores. We work with international shipping partners to get your order to you as soon as possible, but delivery times vary depending on where you order from.
All our eBikes are shipped pre-assembled, 98% ready to ride. This means that your bike is already assembled at our assembly facility in Europe. All our eBikes are tested and carefully packed. At arrival, you simply fit the pedals, adjust the handlebar and saddle. If your bicycle comes with a front carrier rack or additional accessories these will need to be installed at delivery. But we’re always available to assist.
The remaining of our conventional bikes and kids bikes arrive 85% assembled. This requires a bit more assembly work. Find our manuals at the Assembly menu.
We offer a 14-day return-free policy. No questions asked! You have a good two weeks to try your bicycle and if your not happy please let us know. Simply send us an email at firstname.lastname@example.org. We do strongly advise to keep the box in case you have doubts, as this will simplify the return shipment massively, and saves some double packing. You’ll receive a prepaid returns label and you can schedule a pick-up at a time which suits you.
Absolutely. If you decide to return the bike within the 14-day return-free period. Please make sure to keep the original packing so it’s easy to organize the return of the bike. A shipping label will be sent by our customer care team and the pick-up will be organized directly with our logistic partner. When you do need a new box, we will charge € 48,00 for a new box including the shipment of the box. You’ll receive a prepaid returns label and you can schedule a pick-up at a time which suits you.
Refunds take approximately 14 business days after we have received your return shipment.
LEKKER International BV offers a 2-year guarantee on our frames. We also give 2 years on the components of our different models on the day of purchase. This guarantee is only for replaceable components. Our warranty is not transferable and can only be used by the original buyer of a LEKKER product. If you want to use the warranty, please ensure you have your receipt and go to the original shop in which you made your purchase.
There are cases where our warranty is void. Our guarantee does not cover wear and tear, incorrect assembly or maintenance. There is no warranty in case of; damage caused by accidents, improper use or negligence. Also in case of changes made to the original design.